Fasten your seatbelts and join AirDNA’s VP of Research, Jamie Lane, and AirDNA’s Head of Communications, Kristina Sprindyte, on a journey beyond the headlines, unpacking the real stories behind the short-term rental industry’s latest news and what they mean for property managers today.

The data duo’s blockbuster opening session will step past the drama to explore the macro trends shaping the tourism industry, forecast what’s to come for European markets, and dive into actionable tips to help you navigate the ever-evolving STR landscape.

Kristina Sprindyte, Jamie Lane

Practical strategies for owner acquisition & retention.

Heather Bayer

How hitting a security deposit snag could become your worst nightmare.

Margaux Belhade

Our three experts will present the relevance of Revenue Management showing the importance of pricing to optimize revenues, as well as other aspects of Revenue Management that you need to consider besides price such as strategy, distribution, inventory management, product, guest segmentation, data culture, economic conditions, and correct technology.

John An, Willy Chang, Xavier Cárdenas

In order to achieve profitability we need to be ruthless, creative, calculating, analyst, risk taker, great communicator, strategist and sometimes that’s not even enough.

The Business Intelligence helps us to concentrate different disciplines which allows us to answer the following question: is my business profitable?

Science is for exploration; it can convert information into knowledge. Engineering is for invention; it converts knowledge into utility. The Design is for communication and converts utility into behavior and cultural context. Art is for expression, and it takes that cultural behavior and questions our perception of the world.

There is a kind of flow of information, a flow of creativity that happens in all disciplines. There is a precise moment when Art meets Science and our perception of data changes completely. It’s not magic, but it can happen if and only if we can base our strategic choices on certain, usable, up-to-date data, just in time!

We must end with randomness. All this is possible with the adoption of Business Intelligence. BI allows us to express the creativity of business, BI allows us to explore the hidden sides of our business, allows us to give space to the invention, and, finally, allows us to tell and communicate our business.

Ezio Albanese

The triple bottom line is the belief that companies can best succeed when they focus on social and environmental concerns as much as they do on profit. Considering the 3 Ps – people, planet and profits has been proven to be an excellent basis for managing and measuring a business.

As the demand for sustainable short term rentals grows, we will talk about what that looks like in our industry and how to take meaningful action that will have a positive impact on the 3 Ps.

Bob Garner

Vanessa De Souza Lage, Nikki Mattei, Sophie Desnoulez

Join Wil Slickers and Michael Goldin as they discuss the scaling challenges and advantages with Brandy Canaley, COO of Roami, and Steve Davis, CEO of Operto. This fireside chat will focus on both scaling your operations and your technology and how they can become one and the same but also be completely different at the same time.

Wil Slickers, Michael Goldin

Brandy Canaley, Steve Davis

What opportunities do Online Travel Agents (OTAs) such as HomeToGo, Vrbo, and Holidu have for professional property managers hard at work scaling their businesses, beyond what is available on the Big Two (Airbnb, Booking.com)?

This panel will delve into services only available to professional PMs, ways to scale their business using these platforms, questions that must be asked in order to maximize value from OTAs, and the commissions offered for successful bookings.

The emphasis of this panel discussion is on how these participating OTAs can help PMs build their brand beyond just ‘improving guest experience’ by taking concrete action that encourages scalability both on and off OTA platforms.

Thibault Masson

Sonia Chennoufi, Paola Lazzaretti, Javier Cedeño

Revenue management is a critical function however, building an effective revenue management team can be a challenge. Many businesses outsource this function to third-party providers, but there are advantages to building a team in-house.

In this presentation, we will discuss the benefits of having an in-house revenue management team and provide guidance on how to build one. By the end of this presentation, attendees will have a better understanding of the advantages of an in-house revenue management team and a roadmap for building and leading one effectively.

Fausto Da Silva

How can short-term rental property management companies and estate agents collaborate and grow together? Where do these two differing businesses join for mutual benefit, and how can you, as a manager, navigate these relationships?

Learn from two property managers already working successfully with their local real estate/estate agents to build a pipeline of fresh inventory, diversify their portfolio, create additional income streams, and ultimately grow and future-proof their businesses.

Jessica Gillingham

Steve Taggert, Andrea Laghi

STR franchisees or companies who license their brand have become a more popular route to STR expansion. Unlike fully salaried and employed staff these businesses have to counter different challenges to scale their operations and grow inventory.

Centralised technology is one thing but unlike McDonald’s which has a public face, and a standardised and quality-controlled product, management companies are seldom ever in the public eye, especially with Airbnb often the rental brand!

Is franchising just a creative way to find cleaners and maintenance teams and pay a little more and avoid taxes? Or do companies really have scope to reach across borders, with non-standardised product and service cultures?

What do you need to implement a great Franchise model?

Richard Vaughton

Marco Celani, Cristiana Carpini, Chema González, Roberto Redaelli

Very few operators in the holiday rental industry know the incredible potential that SEO can bring to the portfolio’s growth. The goal of this session is to help you understand why SEO is the best, affordable tool for your owner acquisition. Discover the 4 steps to build a growth-oriented SEO strategy and the best tools to run your strategy.

At the end of this session, you will be able to create an action plan and run a strategy to rank high on Google.

Romain Giacalone

Past, Present and Future: With technology and innovation driving consumer expectations, and operational changes in STR markets around the globe, how can PM’s stay current, if not ahead, of this huge wave? What might the competitive landscape look like, in 2030?

Steve Davis

Dale Smith, Willy Chang, Wil Slickers

An in-depth discussion of ChatGPT’s use cases in the hospitality industry. Discover where to begin when considering the integration of this cutting-edge technology into your guest service strategy and gain practical insights on how to successfully implement it in your business.

Francois Gouelo

How to effectively use Reels and TikToks to establish brand awareness and get repeat bookings.

The journey of any entrepreneur starts by defining its business vision and its perennial strategy in order to scale and maximize its business growth. However, this journey is a long and complex adventure.

In this conference, we will approach the prism of process, lean and scale. This will help us have a clear and objective vision of the different possible business models, and automate the low value-added parts of any process in order to optimise the management, day-to-day fluidity and manage growth serenely.

Finally, this will help us affirm the initial differentiating positioning – proximity – to continue satisfying and retaining any customers (landlords and tenants).

Victoria Trochoux

Learns how to optimise photography for different platforms so you’ll rank higher on Google and OTAs like Airbnb, Booking, Expedia, VRBO.

Razvan Patrascioiu

Rebecca Cribbin is a woman and mother first and in addition to that, an accomplished STR Property Manager and team leader, award-winning industry advocate, published author and Founder of multiple businesses.

Over the last 12 years Rebecca’s STR Management business, Holiday Rental Specialists has looked after 1250 properties for busy investors, taken more than 60,000 bookings with a value of more than $100 million and helped nearly half a million guests create wonderful family and friend holiday memories.

In this session, Rebecca will share just a few of the lessons she has learned during these 12 years. Simple practical advice to help you along your journey.

Rebecca Cribbin

How to grow a small to medium property management company without raising funds or without millions in investments

Cristiana Carpini

Scaling an STR business requires knowing when it’s time to outsource part of your operations. During this session, we are going to review when it is convenient for you to carry out each of the parts of your day-to-day operations, and when it is more profitable and efficient to outsource them.

Chema González

A study by AirDNA in September showed that OVO Network was the second highest-rated European VRM on Airbnb. On top of this, in early 2023, we implemented some new features to our Guest questionnaire which saw a 113% increase in response rate from Guests.

We have since implemented Chat GPT in our back office and how we deal with reviews to handle this increase and improve our efficiency.

Louis Andrews

Join our drinks sponsors Enso Connect for some post-show networking time with fellow property managers, speakers and show partners. Wine, beer and soft drinks will be served.

Join Swikly, Avantio and VRBO at a stunning seafront restaurant with FREE Open Bar, all-you-can ear tapas, paella & mini pastries.

Register here and get your wristbands at the Swikly or Avantio booths.